Independent Heat Customer Protection Scheme

The Independent Heat Customer Protection Scheme is a major new initiative to protect the interests of householders and micro businesses connected to heat networks.  

The scheme’s proposals establish a common standard in the quality and level of protection given by heat supply contracts and offers heat network customers an independent process for settling disputes. Recognising the variety of heat networks in the UK, the proposals aim to protect as many heat network customers as possible while supporting innovation and best practice within the district heating industry.

The scheme heralds an important transition for the district heating industry and the proposals are a vital step in the Government’s ambitions to expand the role for heat networks in the UK. The Government’s policy paper, ‘The Future of Heating: Meeting the challenge’ sets out the potential for heat networks to grow from 2% to 14-20% of household and business consumers.

Customers, industry representatives and consumer groups are now invited to have their say on the proposals through a consultation process. The scheme’s steering committee would like as many people as possible to review the proposals and share their experiences of heat networks.

If you would like more detailed information on the content of the Scheme ahead of its launch in early 2015 please email the Scheme Secretariat Aimee Betts-Charalambous at  This email address is being protected from spambots. You need JavaScript enabled to view it.  

Click here to download a summary of the proposals.